The Customer shouldverify the Product upon its receipt.
We assure you of free replacement or repairs incase of any manufacturing defect in the performance of the standard productspurchased from us within 10 days of receipt of material at your end.
Kindly email our Customer Care team at sales.msc2018@gmail.com in case of any questions or queries for timely resolution.
Resolution in various cases is given below:
Reason of Return Resolution
Was delivered in a physically damaged conditionFree Replacement
Has missing parts or accessories Delivery ofMissing parts/ Free Replacement
Is different from what was ordered Delivery ofmaterial originally ordered
Is no longer needed (subject to acceptance byus) Refund subject to valid reason of return
If the fault is on us (mixed up, faulty onarrival), we’ll of course pay for return shipping.
As soon as the return or exchange has clearedit’s inspection, you will be notified of your exchange
or credit immediately.
How To Return? Kindly raise a return &service request within 10 days of material delivery. Next Steps:
● INFORM US
● PREPARE PACKAGE
● SEND THE PACKAGE
● WE RECEIVE THE PACKAGE
● REPLACEMENT OR REPAIR WITHIN 7 DAYS
Warranty policy.
ABB guarantees the supply according to the law.Upon expiration, the warranty expires even if the devices have not beenoperated for any reason. In the case of faults, as long as this does not dependon assembly errors by the customer or third parties, on incorrect use of the materials,lack of or incorrect maintenance, normal wear and tear, faults caused byinexperience or negligence by the purchaser or by transport, by the improperstorage of the materials, or failure by the customer to adopt measures toreduce eventual dysfunction, overload with respect to the contractual limits,by unauthorized intervention, by tampering or action effected by the customer,to force majeure, ABB will, throughout the warranty period, repair or replaceany defective part of supply free of charge, in the shortest possible time, atits premises. Where the repair cannot be executed at ABB premises, except asotherwise agreed, all the supplementary or relevant expenses shall be borne bythe customer. Repair or replacement will be executed only if the customer hasperformed all its obligations to that date. The customer may not suspendperformance of the obligations in any case in which this warranty is invoked.The term for the repair or replacement of the faulty supply will be agreed byABB and the customer. The shipment of any supply claimed to be faulty by thecustomer to ABB and subsequently by ABB to the customer, shall be at the riskand under the responsibility of the customer, who shall arrange adequateinsurance coverage. The supply repaired or replaced is shipped at the expenseand risk of the customer. Any dispute about a shipment has no effect on theremainder of the supply. The products replaced by ABB become the property ofABB.
Warranty period:
1. Breakers & switches: The warranty periodis 12 months from the date of commissioning or 18 months from the date of ABB'sinvoice, whichever is earlier.
2. Control products: The warranty period is 12months from the date of commissioning or 18 months from the date of ABB'sinvoice, whichever is earlier.
3. Enclosures & Din Rail components: Thewarranty period is 5 years from the date of ABB's invoice if the components areused in ABB's enclosure. If non- ABB enclosure is used, Warranty period is 12months from the date of commissioning or 18 months from the date of ABB'sinvoice, whichever is earlier.
4a. Wiring accessories: 10 years of warranty.The company at its discretion will repair or replace products if they have anymanufacturing defect within 10 years from date of purchases for switches (withoutLED Lamp) and power sockets. For other ABB wiring accessories, the warrantywill be for 2 years. ABB mounting boxes are not covered under warranty.Warranty for all the products will not be valid: If devices are not used withoriginal ABB mounting boxes. If devices are altered, dismantled, rectified ortampered. Warranty states company’s entire liability. This does not extend tocover consequential losses or damage or installation cost arising fromdefective products. Since product improvement is a continuous process, the datafurnished in this brochure may undergo revision. For the latest information,you may contact our nearest sales office.
ABB_ELSB_IE1_IVIE_WHITE ABB_ELSB_IE1_IVIE_WHITE,ABB_ELSP_IE1_IVIE_WHITE₹ 96255.00
Genuine products
Dedicated Support
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